Ga terug
IT
Toon origineel

World’s Best Search Engine Advisor – German Speaker

IT

PTPortugal, Lisbon

Werk vanuit huis
Bereid te verhuizen

Salaris

Niet gespecificeerd

V0544686

177+ Keer bekeken

Beschrijving

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


About the job role:

Our IT American brand is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a German Speaking Advisor for Tech and Smart Home Products, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.


Functie eisen

We are looking for:

Native or Proficient German (C2)

Fluency in English (B2)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Demonstrate patience when communicating and solving issues

Treat all data and personal information with the utmost confidentiality  

Keep up with the latest IT and tech-related trends

Proactive, self-motivated, and a great team player


Verantwoordelijkheden

As a German Speaking Advisor for Tech and Smart Home Products, you will:

Respond to inbound customer requests, document relevant case information

Ensure excellent customer satisfaction

Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Collaborate with other technicians to resolve or properly close help tickets

Manage an individual ticket queue

Responsible to follow the direction of the management and provide feedback


Wat wij aanbieden

We offer you:

Competitive wages (14 monthly payments per year)

Performance bonus

Transportation allowance

Health insurance with a dental plan (after 6 months contract)

Relocation package - shared accommodation and flight reimbursement

Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program


Life at our company:

Work in a diverse environment with people from over 15 nationalities

Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

We promote inter-company mobility to work at any of our sites around the world

New and modern offices in Lisbon, Oriente, Portugal.


Ready to take up the challenge?

Join our team and show off your talent!


All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.


Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


Sleutelwoorden

Extra informatie

Type dienstverband

Full time

Niveau

Stagiair

Training voorzien

Een opleiding wordt verzorgd

Beschikbare posities

5

Uren per week

40

Keer bekeken

177

Werkdagen

Diverse

Aangeboden voordelen

Verhuispakket

Ja

Accommodatie

Ja

Auto

Ja

Zorgverzekering

Ja

Andere voordelen

Ja

Compensaties

  • Bonussen
  • Winkel korting
  • Andere vormen

Locatiegegevens

Gebaseerd

1 locatie

Locatie

Portugal, Lisbon

Accepteer arbeidsmigranten uit het buitenland

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands

Afbeeldingen

 World’s Best Search Engine Advisor – German Speaker

Gemaakt 2 Maanden terug

Over Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Branche van de organisatie

Klantcontact en Klantenservice

Grootte

100+ werkgevers

Bedrijfstype

Groot bedrijf

Andere banen bij Webhelp

Conseiller Client - la vente au détail d'appareils électroménagers

- Portugal, Lisbon

À propos de WebhelpWebhelp est une multinationale française de BPO qui ..

Spoed Werk vanuit huis Bereid te verhuizen
Europe flag

German Technical Support Advisors – LED & Lighting Project

- Portugal, Lisbon

About WebhelpWebhelp is a French multinational BPO company that is making..

Spoed Werk vanuit huis Bereid te verhuizen
Europe flag

French Technical Support Advisors – LED & Lighting Project

- Portugal, Lisbon

About WebhelpWebhelp is a French multinational BPO company that is making..

Werk vanuit huis Bereid te verhuizen
Europe flag
Meer bedrijf vacatures

Vacatures in

Op zoek naar vacatures in Klik op Meer informatie of meer vacatures om te zien


Voeg commentaar toe

profile picture
Ga terug
Weet wat je waard bent! Vraag nu gratis advies aan.
Ontdek het nu
Abonneer u op Zutzu-nieuwsbrieven en ontvang nuttige branche-artikelen en meer
Abonneer nu

Recent gezocht

Recent bekeken