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Toon origineel

Quality & Training Specialist _Prague

Personeelszaken

Full time

CZCzech Republic, Praha

Spoed

40000.00 up to 50000.00CZK

Per maand (Bruto)

V0571609

91+ Keer bekeken

Beschrijving

Be responsible for developing, conducting measurement strategies, and improving all quality requirements for Webhelp customer service.

The person will work closely with the Operation Managers and with the HR Department, specifically with the Training Department.

Functie eisen

• At least 2+ years of experience in similar roles (training, coaching, leading...)
• Minimum level of education: Bachelor’s degree
• Fluency in English required
• Leadership skills
• Be able to use customer data and information to drive effective processes
• Demonstrate proficiency with Office 365 and CRM tools
• Analytical and data analysis skills
• Proved communication skills

Verantwoordelijkheden

• Investigate customers and develop processes for quality review
• Ensure the development of the training courses for different employees
• Collaborate with operations managers and trainers and the customer to ensure that the     service experience exceeds expectations
• Guiding the analysis of service feedback to ensure its development
• Is responsible for the development and growth of the team in collaboration with other figures
• Deals with review processes
• Develop insights to improve the analysis of results and use the data to influence the   customer  experience
• Create detailed reports (analytical skills)
• Communicate overall performance results to agents and TLs
• Share progress updates, audit results, calibrate as needed, etc.
• Manage, train, and develop QA Specialists (hours and attendance, performance reviews,     productivity, etc ...)

Wat wij aanbieden

• Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by   the  employee)
• Attractive bonuses according to the performance
• Tasty coffee&tea
• Fresh fruit and refreshments on workplace
• Multisport card
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center and park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

Sleutelwoorden

Salaris informatie

Type dienstverband Salaris
Full time 40000.00-50000.00 CZK Per maand (Bruto)

Extra informatie

Type dienstverband

Full time

Niveau

Midden

Training voorzien

Een opleiding wordt verzorgd

Beschikbare posities

1

Uren per week

40

Keer bekeken

91

Werkdagen

Werkdagen

Locatiegegevens

Gebaseerd

1 locatie

Locatie

Czech Republic, Praha

Gemaakt 2 Maanden terug

Over Webhelp Czech Republic

  • WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.

Branche van de organisatie

Klantcontact en Klantenservice

Grootte

100+ werkgevers

Bedrijfstype

Middelgroot bedrijf

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