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Customer Care for a Pet Retail Project – Polish Speakers

Retail

PTPortugal, Lisbon

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V0542198

190+ Keer bekeken

Beschrijving

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


About the job role:

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.



Functie eisen

  • Native or Proficient in Polish (C2)

  • Fluency in English (B2)

  • Previous experience in Customer Service is highly valued

  • Excellent communication skills coupled with empathy, team spirit and customer-oriented

  •  Familiarity with Pet-related stuff is highly valued

  • Have a positive and can-do attitude

  • For non-EU residents, it is mandatory to have a valid work permit.

Verantwoordelijkheden

As a Customer Care Advisor, you will:

  • Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending to potential requests.

  • Become a specialist in our Client’s products and services

  •  Resolve product or service problems by clarifying the customer's complaints.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Give real-time, accurate information that empowers the customer to make decisions.

  • Listen to the customer's unique situation and acknowledge their needs.

  • Go beyond the customer's service expectations so they will remember and share their great experience.

Wat wij aanbieden

  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Meal Allowance in voucher card

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package: shared accommodation and flight reimbursement

  •  Possibility to do Work from Home*

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • New and modern offices in Oeiras, Lisbon, Portugal.

 

Ready to take up the challenge?

Join our team and show off your talent!

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



Sleutelwoorden

Extra informatie

Type dienstverband

Full time

Niveau

Junior

Training voorzien

Een opleiding wordt verzorgd

Beschikbare posities

5

Uren per week

40

Keer bekeken

190

Werkdagen

Diverse

Aangeboden voordelen

Auto

Ja

Andere voordelen

Ja

Compensaties

  • Bonussen
  • Winkel korting
  • Andere vormen

Locatiegegevens

Gebaseerd

1 locatie

Locatie

Portugal, Lisbon

Afbeeldingen

Customer Care for a Pet Retail Project – Polish Speakers

Gemaakt 3 Maanden terug

Over Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Branche van de organisatie

Klantcontact en Klantenservice

Grootte

100+ werkgevers

Bedrijfstype

Groot bedrijf

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